Our residents’ charter is dedicated to residents well being, physical and emotional development and fulfilment.  Our residents’ rights are:

• The right to be fully informed about their care, allowing them to have realistic choices and make informed decisions.
• The right to total nursing support with the nurse acting in his/her best interests when he/she is unable to make choices.
• The right to individuality of care taking into consideration psychological, social and cultural needs.
• The right to a clean and comfortable environment with privacy whenever desired.
• The right to a menu choice of healthy, appetising food, appropriate to their dietary needs.
• The right to receive visitors or not, at their discretion at any reasonable time.
• The right to be informed of the proper channels for comment or complaint about any aspect of the service provided by the home.
• The right to have personal items of furniture, pictures etc. in their room, as space allows.
• The right to encouragement in participating in all activities and pastimes organised both in and outside of the home.
• The right to continuity of care, whoever is overseeing his/her care.

The right to consult a solicitor, advocate or advisor of his/her choice in private and be represented by that advisor.